Privacy Policy

1.1 Registration Information: When you create an account on Piquora, we collect your name, email address, and age to set up your profile. If you choose to use phone-based verification or SMS/text notification features, we also collect your phone number and related consent details.

1.2 Profile Information: You may choose to provide additional information on your profile such as photos, gender, location, interests, and preferences.

1.3 Communication Data: We store information from your communications on the platform, including messages, matches, and any user-generated content you share.

1.4 Usage & Device Data: We collect information about how you use the platform (for example, login events, feature usage, pages/screens viewed) and limited technical data (such as device/browser type, IP address, and identifiers) to keep the service reliable and secure.

1.5 Optional Verification & Safety Signals: Where available, you may provide additional signals (for example, profile verification steps). We may also collect safety-related metadata (for example, reports and moderation outcomes) to protect users and enforce our rules.

1.6 SMS and Phone Verification Data: If you use SMS-enabled features, we collect your phone number, verification/consent status, message metadata (such as timestamps and delivery status), and support messaging records needed to operate the SMS program.

2.1 Matching and Communication: We use your information to match you with potential partners and facilitate communication on the platform.

2.1(a) Compatibility Insights and Suggested Openers: We may process profile details, stated preferences, questionnaire responses, activity and engagement signals, and relevant communication context to generate compatibility scores, relationship insights, match explanations, and suggested message starters or icebreakers.

2.2 Improving Services: Your data helps us understand user behavior, preferences, and trends, allowing us to enhance our services and features.

2.3 Security and Fraud Prevention: We use your data to monitor and prevent fraudulent activities, as well as to ensure the security of our platform.

2.4 Marketing: With your consent, we may send you promotional emails or messages about our services, special offers, or events.

2.5 SMS Program Use: We use SMS data to deliver account and safety messages, verification codes, and user-requested support updates. We do not use SMS consent or phone numbers for unrelated third-party marketing.

We use cookies and similar technologies to help the platform work, remember preferences, and understand usage. Some cookies are necessary for core functionality.

For more details, see our Cookie Policy.

4.1 With Other Users: Your profile information, photos, and messages are shared with other users in accordance with your privacy settings and how you use the product.

4.2 Service Providers: We may share data with third-party service providers that assist us in delivering our services, such as hosting, analytics, payment processing, and customer support.

4.2(a) SMS Data and Marketing Restriction: Mobile opt-in data, SMS consent, and phone numbers collected for messaging are not shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

4.3 Legal Compliance: We may share your information if required by law, legal process, or government request, or to protect the rights, safety, and security of Piquora and our users.

4.4 Business Transfers: If we are involved in a merger, acquisition, or sale of assets, we may transfer information as part of that transaction, subject to applicable law.

5.1 Profile Settings: You can control what information is visible on your profile through privacy settings.

5.2 Communication: You can manage communication preferences, including opting out of promotional emails.

5.3 Data Access and Deletion: You can request access to your personal data or ask for its deletion by contacting our support team.

5.4 Opting Out of Personalized Ads (where applicable): You may be able to limit personalized ads by adjusting device settings and cookie preferences.

6.1 Security Measures: We use a combination of administrative, technical, and physical safeguards designed to help protect your information. For example, we use encrypted connections (such as TLS/HTTPS) to help protect data in transit between your device and our services where applicable.

6.2 Sensitive Data Protections: We also apply additional protections to certain sensitive data we store or process where appropriate. Depending on the feature, this may include encryption or similar safeguards for data such as phone verification information, exact location or address details, security credentials, and other sensitive account or fraud-prevention data.

6.3 Access Controls and Security Reviews: We work to limit access to personal data to authorized personnel, contractors, and service providers who need it to perform their responsibilities, subject to appropriate obligations. We also review and update our safeguards over time to support the security of our services.

6.4 User Responsibility: While we work to protect your data, no method of transmission or storage is 100% secure. Please use strong, unique passwords and be cautious about sharing personal information.

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and why it was collected.

Piquora is intended for users aged 18 and above. We do not knowingly collect information from individuals under 18 years of age.

We may update this Privacy Policy from time to time. Changes will be posted on our website, and your continued use of Piquora will indicate your acceptance of these changes.

If you have any questions, concerns, or requests related to your privacy, please contact our Privacy Team at privacy@piquora.com. Thank you for choosing Piquora.