Help & Support

Contact support

If you need help from the Piquora team, start here:

  • Email: support@piquora.com
  • What to include: the email on your account, what you expected to happen, what happened instead, and any screenshots (if safe to share).

More details: Contact support guide

Creating an account

To create an account, use the Sign up flow in the Piquora app or website.

Resetting your password

If you can’t sign in, use the Forgot password option on the sign-in screen. If you’re still stuck, contact support and include the email on your account.

Troubleshooting

If you are experiencing issues not covered here, please try the following:

  1. Ensure your browser is up to date.
  2. Try using a different browser.
  3. Check your internet connection.
  4. Verify that JavaScript is enabled in your browser settings.
  5. Disable browser extensions or try in incognito/private mode.
  6. Reset your password if you are unable to log in.
  7. Contact our support team at support@piquora.com for further assistance.
FAQ

Looking for quick answers? Check out our FAQ page where we cover common questions about the platform.

Visit FAQ

Privacy Policy

Your privacy is important to us. To learn more about how we protect your data, please read our privacy policy: View Privacy Policy.

Terms of Service

By using our platform, you agree to our terms of service. Please review them carefully: Read Terms of Service.

Trust & Safety

We want Piquora to feel safe, respectful, and welcoming. If something feels off, trust your instincts.

  • Report & block: If someone harasses you, requests money, or behaves inappropriately, report them and block them.
  • Protect personal info: Avoid sharing phone numbers, emails, or financial details early.
  • Meet safely: First meetups should be in public places and you should tell a friend where you’ll be.

Read our tips: Dating Safety Tips.

Billing, Subscriptions & Refunds

For subscription access, billing questions, or purchase issues, we recommend starting with these links:

If you believe you were charged incorrectly, contact Support and include your account email, charge date, amount, and any transaction/reference ID.

Account & Data Requests

You can update profile information and manage many settings inside the app. For data access/deletion requests, contact Support.

  • Privacy hub: Privacy
  • Security: If you believe your account may be compromised, reset your password and contact support.